Non-Returns or Exchanges Disclaimer

Thank you for choosing Cinco Rock for your landscape material needs. We want to ensure that you have a positive and satisfying experience with our products. Please be advised that all landscape materials purchased from Cinco Rock are non-returnable and non-exchangeable.

Reasons for Non-Returns or Exchanges:

  1. Nature of Landscape Materials: Our landscape materials, including soil, mulch, gravel, sand, and sod, are natural products with inherent variations. Due to the nature of these materials, we cannot guarantee identical products for exchanges or returns.

  2. Product Integrity: To maintain the highest standards of quality, once landscape materials leave our premises, we cannot accept returns or exchanges. This policy ensures that you receive products in optimal condition, free from any potential contamination or alteration.

  3. Preservation of Environmental Practices: As part of our commitment to eco-friendly practices, returning landscape materials may pose environmental challenges. We encourage responsible use and disposal of our products to minimize ecological impact.

Ensuring Your Satisfaction:

While returns and exchanges are not accepted, Cinco Rock is dedicated to customer satisfaction. If you have concerns about the quality or condition of your landscape materials upon delivery, please contact our customer service team promptly. We will work with you to address any issues and find a satisfactory resolution within the scope of our policies.

Contact Us:

If you have any questions or require assistance regarding your landscape material purchase, feel free to reach out to our customer service team at sales@5-rockcom or call us at (281) 558 - 9948. We are here to assist you and ensure your landscaping projects are a success.

Thank you for choosing Cinco Rock. We appreciate your understanding of our non-returns or exchanges policy as we strive to provide you with the highest quality landscape materials and customer service.